Can you please explain the process of purchasing a VIP hospitality package on DAIMANI?

 

The DAIMANI marketplace is designed to provide you with a click-and-buy experience, just like you would expect from any other major e-commerce marketplace.

It will be the case that some offers, particularly if you are close to the event date, are only available upon request. We will do our best to accommodate your request based on availability.

If you would like to discuss anything or have a question about the purchase process, you can send us an email, call us directly or request a call back at your convenience.

Where do the tickets in your VIP hospitality packages come from?

 

Our tickets are legitimate. This fact cannot be stressed enough. There is no circumstance in which DAIMANI would offer a ticket that was sourced through the secondary market, otherwise known as the Devil’s Playground.

This part is going to read a bit like it’s been written by a lawyer. It hasn’t, but it’s worth understanding: DAIMANI only works within the legal framework set by the official sport federation, stadium or event-hosting body and/or their commercial hospitality rightsholders. That means the tickets that you are purchasing are official and sanctioned for resale, and are provided solely by the legal entity hosting the event or their officially appointed hospitality provider, who is duly authorised to sell.

The primary buying contract that you enter into when you purchase on the DAIMANI platform will be with the same hosting entity that issues the tickets or with the hospitality rightsholder authorised to sell official ticket-inclusive hospitality packages. In other words, you are purchasing directly from the event, using the event’s sales contract, and not from DAIMANI.

Are there any additional fees or taxes that have to be added to the displayed price?

 

The price shown on the DAIMANI marketplace will include all fees for services and benefits provided in the VIP hospitality packages as detailed. We are not in the business of including ‘hidden extras’.

In the event there are additional fees for services over and above what is explained in the selected VIP hospitality package (say, for instance, for extra car parking passes or a ‘cash’ bar), these will be explained in detail and clearly highlighted.

While every attempt is made to make your purchase as tax efficient as possible, Value Added Tax or its local equivalent will be charged at the relevant rate set by the event or hospitality rightsholder concerned. This will be included in the invoice that DAIMANI makes available to you on account and on behalf of the event or hospitality rightsholder.

We will do all that we reasonably can to facilitate your claiming back VAT or its equivalent if this is appropriate under the circumstances.

When will I receive my tickets?

 

The date you will receive your tickets and other hospitality package benefits is normally set by the event organiser, their ticketing partner and/or hospitality rightsholder. Putting an exact timeline on this, for all of our events, is complicated by the fact some events are happy to email print-at-home e-tickets to clients while others use physical tickets only.

As you may have read, DAIMANI is working with our live event clients to introduce an app-enabled and print-at-home means of ticket fulfilment similar to airline boarding passes. But this is still a work in progress.

I am worried about data protection. Just how safe and secure is my personal information?

 

DAIMANI attaches the utmost importance to customers’, guests’, event holders’ and employees’ privacy and security, and utilises robust technological solutions such as SAP, applicable data protection laws and international regulations like the European Union’s General Data Protection Regulation (GDPR). From the moment you provide your information, you can be sure that it will be exclusively available to you and only used to enhance your experience with us for your own benefit. We will not sell, trade or otherwise transfer your personally identifiable information to outside parties without your explicit consent.

What is included in the VIP hospitality packages you are offering?

 

Each live event that we work with is different. Sometimes a little different, sometimes very different.

Therefore, the specific benefits included in each of the VIP hospitality packages is shown in as much detail as possible in the sales sheet linked to each live event.

Please do take the time to read through this carefully as the actual make-up of the hospitality benefits may differ from one event to another, and from one hospitality rightsholder to another. The elements included should always be clearly presented.

If you have any questions, please don’t hesitate to contact us by live chat, telephone or email.

We’d much rather spend time making things as clear as possible to you before the event than be consoling you after the event because of something that was misunderstood, or you felt could have been better explained.

However, as much as we will try to assist you in these matters, please note that DAIMANI’s role is to be the marketplace that brings together you, the customer, with the VIP hospitality package that you wish to purchase from the event or hospitality rightsholder directly, and as such there may be some elements over which we have no control.

If I or my group might want assistance with accommodation, sightseeing tours and/or transportation, is there any help you can offer?

 

DAIMANI has a network of travel and destination management companies that will be able to assist you. Let us know what you need and we will put you in contact with a person who can help.

How do we know if ground transportation and parking is included?

 

The benefits contained in the VIP hospitality package you are looking to purchase – including whether or not this includes ground transportation or parking – will be clearly explained in the sales sheet linked to the package itself.

If there is any element you feel you need to check or want reassurance on, please do feel free to contact us by live chat, telephone or email. It’s always better to be safe than sorry.

Can we tailor our VIP hospitality package to include other experiences for ourselves or our group?

 

In principle, yes. What you and your guests do before and after the event is at your discretion and we are happy to assist with suggestions.

Within the event itself, there may be restrictions on what additional experiences you can create for yourself. These restrictions are made clear in the terms and conditions of the VIP hospitality package purchase agreement and are set by the event organiser or hospitality rightsholder, not by DAIMANI.

What happens if my tickets are stolen, destroyed or lost?

 

The answer to this will vary from event to event and on the specific protocols required by the event owner or their appointed hospitality rightsholder. Their major concern, quite reasonably, is ensuring that two sets of people do not try to use the same ticketed seats.

As a general rule, it is always good to take a photo of each of the tickets as soon as you have received them if they are paper- or card-based tickets.

If the tickets are destroyed, please photograph the evidence. It may be the case that to prove to the event owner’s satisfaction that the tickets have been lost or stolen, a formal police report is needed or, short of that, a legal declaration will be required.

Your DAIMANI account handler can advise you of the necessary steps with respect to the VIP hospitality package you have purchased. DAIMANI’s advice to you will always be guided by the instructions of the event owner and hospitality rightsholder.

What happens if I find myself unable to attend the event even after I have purchased? Will I receive a refund?

 

DAIMANI has pioneered the offer of a money-back cancellation option when you confirm your VIP hospitality package purchase on DAIMANI’s marketplace.

If you have selected that option, you will receive your money back, no questions asked, subject only to the specific terms and conditions you have agreed to.

If you have not selected that option, then the terms and conditions relating to cancellation and non-attendance should be expressed in the terms and conditions that you agreed to when purchasing your VIP hospitality packages.

If you would like us to help, DAIMANI will be happy to approach the event organiser and/or hospitality rightsholder on your behalf and – without promising anything – try to represent your position in as sympathetic a light as possible. However, in such a scenario, all decisions are at the sole discretion of the event organiser and/or hospitality rightsholder.

What advantages does DAIMANI offer event holders?

 

IT IS FREE: DAIMANI invites you to work with us to create a series of webpages that showcases your hospitality and your event. Each webpage can be designed to match your corporate look and feel, your event sponsors, click-throughs to their sites and all relevant intellectual property you can assign, including video footage, in order to enhance the impact of the page.

YOU'RE IN CHARGE: We're here to help and give advice, but the choice of what benefits to include in your VIP hospitality package and how to price this will always be yours. You bring the live event experience, DAIMANI provides the technology platform.

YOUR GUESTS ARE YOURS: Good quality client data and rich customer insights are a critical element of your business. DAIMANI understands this and will work with you to develop a data reporting structure that allows you to optimise every aspect of your hospitality offer.